FAQ

There are no cancellations or refunds on special orders. No exceptions. The invoice must be paid in full before the merchandise can be ordered. Special orders that are paid with special financing options, require at least 25% of the invoice amount via cash, check, or debit/ credit card. Without at least 25% paid in cash/check/credit card, the special order will not be placed. Special order lead times vary on availability of special materials needed to complete the order and are likely to take anywhere from 6-12 weeks. Please be advised: these times are estimates and on rare occasions, special orders may take more than 12 weeks for completion.

We have a no returns or exchanges policy and all sales are final. Purpose Designed by Adra Rene sells brand-new custom merchandise; therefore we are not able to take back any orders. Also, we are very mindful about sanitary/health issues & do not bring used merchandise back into our location. Once your invoice has been paid, signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.

A customer has 14 days to cancel an order. There will be a 25% cancellation fee of the entire invoice amount on all canceled orders. If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. There are no refunds on special orders.

You should receive an email after submitting your inquiry online. A representative will be in contact with you to inform you of the next steps.

Yes. We may not be able to acommodate every request, but we will try to address every request to the best of our abilities.

A representative will schedule a consultation to determine the design that will best suite your space. All designs are custom made. Even if it is a duplicate design of a Purpose Designed by Adra Rene original, no one piece is exactly alike. Every design is handcrafted which means your creation is one of a kind.

You MUST have proof of the form of payment used for your online order and a photo ID matching the name on the order or else your items WILL NOT BE RELEASED. No exceptions. We will not allow any items to be released to a third party without you being present with the credit card used and a matching photo ID. No exceptions. Make sure your vehicle is large enough to safely transport your new furniture. Pack rope and blankets to properly secure your new furniture and ensure it's safe ride home. Keep in mind that we cannot assist in the securing of your product if you are picking the items up yourself. Inspect your item(s) at the time of pick up. If there are any items that do not meet your approval, please notify a representative before leaving. Please remember our pieces are hand made and not factory made. We aim for authenticy organic designs and discreet imperfections are not unusual.

Unfortunately, we do not disassemble or remove old furniture. We suggest you call your city or town to determine the best method of disposal, or search out a local charity that may be able to pick up your furniture and benefit from its reuse.

The customer will receive a courtesy call, email and/or text 20-30 minutes before delivery to ensure someone over the age of 18 is available to receive your delivery. If you are not available when our delivery team arrives, we are happy to allow a 30-minute grace period for you to arrive at your home. We understand Raleigh can be a tough place to commute, so please notify us as soon as possible about any delays that may occur in your schedule. If for any reason you will be later than 30 minutes, our delivery team will move on to their next scheduled delivery for the day and your delivery will have to be rescheduled for a later date and a redelivery charge will be assessed to you - even if the delivery fee was waived at the time of purchase.

Yes. The customer will be contacted to coordinate a date and time to pickup their order. The customer accepts all responsibility for pickup delivery.

In the case that furniture is damaged during delivery, it is imperative that you contact Purpose Designed by Adra Rene before the drivers leave your home. Depending on the circumstances we will do our best to find the best resolution.

Outside your home, please keep all walkways clear of debris or any other items that might make it cumbersome or unsafe for our delivery team to deliver your furniture. An order my be delivered in a large truck or SUV so please be sure that your street or driveway is not too small for our vehicles to access. If necessary, please let your neighbors know you are expecting a delivery and to keep the street clear for our trucks to access your home property with ease and efficiency. Inside your home, have a path cleared from the entryway to the room in which your order will be placed. Remove any items on any walls that the furniture may come in contact with during delivery as Purpose Designed by Adra Rene is not responsible for any damages during delivery. Having fragile and/or unstable items put away helps to assure no damages will occur. Also, please have the room cleaned and cleared so our drivers can place your order in your designated space. If you live in an apartment building, condo, or office building, please inform your form of contact/repreesentative from Purpose Designed by Adra Rene to determine if there are any special requirements for the delivery (ex. certain delivery hours, reserving a freight elevator, or a Certificate of Insurance).

The customer will be contacted once your order is available for delivery to schedule your delivery date. You will be able to pick a date to have your furniture delivered, however, once your delivery date is confirmed we will provide a 5-hour time frame for you to expect your delivery to arrive at your home. All delivery time frames are estimates. Due to variables such as traffic, etc., unfortunately, no specific delivery time can be guaranteed. In an effort to be as eco-friendly as possible and continue delivering low prices to all of our customers, we route our drivers with the most fuel-efficient routes possible and no preferred order of delivery can be guaranteed.

Purpose Designed by Adra Rene does an exceptional job of delivering/shipping entire orders all at once. But, there are some circumstances (with special orders) where our vendors take longer than expected to ship to our location.

All customers are responsible for providing accurate measurements for access doors and the designated space(s) which will be the new home for your one of a kind purchase.

We currently accept Cash, Certified Check, Paypal and Credit Card. *Id is required.

Yes, we use a secure website with the standard security technology as banks and popular online stores. We also will accept payment in person for our loacals and certified funds via certified mail for customers that trust the more old fashioned method.

We currently offer Affirm which will allow you to purchase your order in full and make month payments directly to Affirm.

Your order will be processed for payment in full at the time of purchase and not the time of delivery.

Delivery costs are dependent on your distance from Raleigh, NC (27615). Delivery Fee: 1 - 50 miles $200 51 - 100 miles $245 101 - 150 miles $500.00 151 - 250 miles $559 250 + Call us: TBD 919-899-1515 Shipping will be based on address and the level of complication of deliovery site.