FAQ

There are no cancellations or refunds on special orders. No exceptions. The invoice must be paid in full before the merchandise can be ordered. Special orders that are paid with special financing options, require at least 25% of the invoice amount via cash, check, or debit/ credit card. Without at least 25% paid in cash/check/credit card, the special order will not be placed. Special order lead times vary on availability of special materials needed to complete the order and are likely to take anywhere from 6-12 weeks. Please be advised: these times are estimates and on rare occasions, special orders may take more than 12 weeks for completion.

We have a no returns or exchanges policy and all sales are final. Purpose Designed by Adra Rene sells brand-new custom merchandise; therefore we are not able to take back any orders. Also, we are very mindful about sanitary/health issues & do not bring used merchandise back into our location. Once your invoice has been paid, signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.

A customer has 14 days to cancel an order. There will be a 25% cancellation fee of the entire invoice amount on all canceled orders. If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. There are no refunds on special orders.